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Terms & Conditions

About us

Cellvage (PTY) Ltd is a company registered in terms of the laws of the Republic of South Africa. In terms of the Electronic Communications and Transaction Act 25 of 2002 (ECTA), the customer is provided with the following information:

  • Full name: Cellvage (PTY) Ltd
  • Legal status: A private company with limited liability duly registered in terms of the laws of South Africa
  • Registration number: 2012/200688/07
  • Main business: Electronic salvage & online retailer
  • Physical address: Northgate Office Park, Aureole Street, Unit 16, Block 2B, Ground Floor, Northriding
  • Address for receipt of legal service: Northgate Office Park, Aureole Street, Unit 16, Block 2B, Ground Floor, Northriding

Use of Site

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ‘embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws. Cellvage (PTY) Ltd does not warrant in any way that the content on the website is free of any viruses, errors or interruptions. Cellvage (PTY) Ltd does not warrant that the website is compatible with the customer’s hardware or software.

Communication

When the customer visits Cellvage (PTY) Ltd ’s website and when the customer sends Cellvage (PTY) Ltd e-mails, the customer agrees that he or she is communicating with Cellvage (PTY) Ltd electronically. The customer consents to receiving communications from Cellvage (PTY) Ltd electronically. Such communication shall be either via e-mail or by posting notices on Cellvage (PTY) Ltd ’s website.

Disclaimer of Warranty

The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchant-ability, fitness for a purpose and non-infringement.

The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Our Rights

Cellvage (PTY) Ltd reserve the right to:

1. modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that Cellvage (PTY) Ltd shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or

2. change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

3. Cellvage (PTY) Ltd will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

Privacy Policy

Cellvage (PTY) Ltd are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website. All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other than that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.

Cellvage (PTY) Ltd may need to change this policy from time to time in order to address new issues and reflect changes on our site. Cellvage (PTY) Ltd will post those changes here so that you will always know what information Cellvage (PTY) Ltd gather, how Cellvage (PTY) Ltd might use that information, and whether Cellvage (PTY) Ltd will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Third Party Links

In an attempt to provide increased value to our Users, Cellvage (PTY) Ltd may provide links to other websites or resources. You acknowledge and agree that Cellvage (PTY) Ltd are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

Product Information

Cellvage (PTY) Ltd will endeavour to ensure that all information regarding Products on its website is correct. Products available to the customer are displayed on Cellvage (PTY) Ltd ’s website. If a Product has been incorrectly described on the website, the customer may cancel the sale and return the Product for a full refund within 7 (seven) ordinary days

The customer may select any products displayed on Cellvage (PTY) Ltd ’s website. Once a product is selected by the customer, the customer shall offer to purchase the selected product by using Cellvage (PTY) Ltd ’s electronic order form at the price displayed on Cellvage (PTY) Ltd ’s website. The customer shall pay Cellvage (PTY) Ltd the purchase price using the various options available for payment as provided on Cellvage (PTY) Ltd ’s electronic order from.

Product availability

The stock of all products displayed on Cellvage (PTY) Ltd ’s website is limited by the availability from its suppliers. Should the product not be in stock Cellvage (PTY) Ltd will contact you shortly after order has been placed. Cellvage (PTY) Ltd will endeavour to remove Products displayed as soon as stock of the Products is no longer available. Cellvage (PTY) Ltd will not be responsible or liable for any damage whatsoever if Cellvage (PTY) Ltd does not have stock of Products advertised on its website.

Lead time is dependent on stock availability. Should Cellvage (PTY) Ltd have stock available, orders will usually be dispatched 2-8 days after provided payment is received (weekends & holidays excluded). As all products are tested before shipped, it does sometimes take longer, when there are high volumes of orders.

Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays. Should Cellvage (PTY) Ltd be faced with such an occurrence Cellvage (PTY) Ltd will contact you via email and provide a revised shipping schedule. 

Order processing

Order processing will not begin until Cellvage (PTY) Ltd receive a confirmed order and full payment.

Delivery Policy

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.

The customer will be responsible for the Product from the time that the Customer signs a delivery or collection note for the Product at which time the Product will be deemed to have been delivered to the Customer.

From the time that the Product is delivered to the Customer, the risk in and to the Product passes to the Customer and the Customer will be responsible for the product. For example: if the Product is damaged by the Customer or is lost or stolen after the customer signs the delivery note, the customer will be responsible for the lost, stolen or damaged Product.

Ownership of the product will pass to the customer on the date of payment of the purchase price in full.

Shipping

Once the purchase price for the product has been paid by the customer to Cellvage (PTY) Ltd, the product will be delivered to the customer via courier: Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises.

Products will be delivered to the customers nominated address on any Monday to Friday (excluding Public Holidays) between 08h00 (8:00 am) and 17h00 (5:00 pm) and no more than 15 days after the purchase price for the product has been paid and the order has been submitted.

There will be a delivery fee for all products outside of Gauteng of R200.00 (two hundred rand) inclusive of VAT.

Undeliverable packages
Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.

International customers should make use of a courier that offers:
1. Shipment tracking.
2. Insure your package for safe return and declare the full value of the shipment failing which loss or damage will be for your account.

Refunds/returns Policy

If the customer receives a damaged Product from Cellvage (PTY) Ltd, the customer may return it to Cellvage (PTY) Ltd in accordance with the customer’s rights in terms of the Consumer Protection Act 68 of 2008 (CPA).

Cellvage (PTY) Ltd will not be responsible for any damage caused by the customer failing or neglecting to follow the Product’s standard operation. For example: Cellvage (PTY) Ltd will not be responsible for physical damage, liquid damage or any misuse of the Product.

Please contact us for details on how to return these items. Latest 7 days after you have received the parcel.

Note: Cellvage (PTY) Ltd recommend that you use a Courier or the South African Postal Services that offers shipment tracking through a 24 hour customer helpline for all returns. Should you choose to use a carrier that does not offer a tracking facility and the goods are lost then no refund or return will be considered.

Payment Options and Pricing

All transactions will be processed in South African Rands (ZAR).

Cellvage (PTY) Ltd will endeavor to ensure that all prices and information regarding products advertised on the website are correct. If prices are incorrectly displayed on the website, Cellvage (PTY) Ltd will not be bound by the incorrect prices. In such instances Cellvage (PTY) Ltd can decline the customer’s purchase and choose not to sell the product for the incorrect price.

Cellvage (PTY) Ltd endeavor to offer you competitive prices on current products; your total order price will include the price of the purchase plus any applicable sales tax and shipping charges (on the day of shipping).

Cellvage (PTY) Ltd reserve the right to change pricing at any time without prior notice.

Should Cellvage (PTY) Ltd reduce our price on any shipped products within 10 working days of shipment, you may contact us and request a refund of the difference between the price you were charged and the reduced selling price. To receive the refund, you must contact us within 14 days of shipment.

Cellvage (PTY) Ltd shall not disclose the Customer’s payment information to any third party without the Customer’s consent

Credit Card

Cellvage (PTY) Ltd accept MasterCard and Visa credit cards. If you do not have a credit card please utilize one of the other payment options, or simply log off and return to the site at a later time to complete your order. All your order details will be saved online under in the Your Account section available for use whenever you’re ready! Sorry for the inconvenience.

EFT (Electronic Fund Transfer)

One of the most widely used ways of sending money online. Once you have added enough items to your shopping cart, proceed to “Checkout” and follow the order processing instructions. Select the option to pay via EFT. You will then have to load us as a beneficiary on your internet banking and use the unique order number in the reference line for your payment. This should ensure speedy processing and delivery of your selected products.

Banking Details:
Name of the account: Cellvage (PTY) Ltd
Bank: FNB
Branch Code: 250 655
Account Number: 62408571116

Direct Deposit
You may pay for your products through a direct deposit. It’s exactly the same as doing an EFT payment, except you’ll have to go into your bank and physically make your direct deposit there. Please email through your deposit slip to us on info@cellvage.co.za to ensure your payment is confirmed and order shipped as quickly as possible.

Disclosure of outlet country at time of payment
South Africa
First National Bank

For more information about how to order, special order requirements and other payment options, please contact our Support Team on info@cellvage.com

Customers must use their order number as their reference when making payment. Cellvage (PTY) Ltd cannot be responsible for any delays or misallocation of payments received as a result of the customer failing to include such information.

Security Policy
Credit Card payments are handled securely by PayFast. For more details see: PayFast Security

Monitoring

Cellvage (PTY) Ltd have the right, but not the obligation, to monitor any activity and content associated with the Website. Cellvage (PTY) Ltd may investigate any reported violation of these Conditions or complaints and take any action that Cellvage (PTY) Ltd deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).

Law

The customer understands that he or she is free to seek legal and other advice before accepting Cellvage (PTY) Ltd ’s terms and conditions and before purchasing any Products or engaging Cellvage (PTY) Ltd to render any services.

Only the terms and conditions contained herein shall apply to the supply of services by Cellvage (PTY) Ltd or the sale of the Products. No other terms and conditions (as amended from time to time) will apply to any transaction between Cellvage (PTY) Ltd and the customer apart from those terms, conditions, rights and obligations which are necessarily imposed by law. Each term or condition of this contract is severable and in the event that any one or more of the terms and / or conditions is found to be unenforceable, then the remaining terms and conditions shall remain valid and enforceable.

The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that Cellvage (PTY) Ltd have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

Updating of these Terms and Conditions

Cellvage (PTY) Ltd reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Consent

I understand that all the designs and trademarks are registered to Cellvage (PTY) Ltd and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Cellvage (PTY) Ltd or any civil action or any legal action deemed necessary against me.

Contact Details

Email: info@cellvage.com
Phone: +27 11 704 1850